Refund Policy
We believe in transparency and fairness. This policy outlines how we handle refund requests for our financial analysis services and educational programs.
Last updated: March 2025
Refund Eligibility Criteria
Understanding when you can request a refund helps set clear expectations. We've designed these criteria to be fair while maintaining the quality of our services.
Step-by-Step Refund Process
We've streamlined our refund process to make it as straightforward as possible. Here's exactly what happens when you request a refund.
Submit Request
Contact us via email at info@oromelivora.com with your order details and reason for refund. Include your full name and transaction reference.
Review Period
We review your request within 2-3 business days. Our team examines your account activity and validates eligibility criteria.
Decision Notification
You'll receive an email with our decision and next steps. If approved, we'll provide processing timeline details.
Processing
Approved refunds are processed within 5-7 business days. Payment method determines final receipt timing.
Payment Methods & Processing Times
Refund processing times vary depending on your original payment method. Here's what to expect for each option.
| Payment Method | Processing Time | Additional Notes |
|---|---|---|
| Credit/Debit Card | 3-5 business days | May take up to 2 billing cycles to appear on statement |
| PayPal | 1-2 business days | Fastest processing option available |
| Bank Transfer | 5-7 business days | Requires bank account verification |
| Corporate Account | 7-10 business days | Additional documentation may be required |
Special Circumstances
Some situations require special consideration. We handle these cases individually to ensure fairness for all parties.
Partial Refunds
For educational programs where you've completed 25-50% of content, partial refunds may be available. The refund amount is calculated based on unused content and time remaining in your access period.
Technical Difficulties
If technical issues prevent you from accessing services, we first attempt resolution within 72 hours. If unsuccessful, full refunds are processed regardless of usage time.
Medical or Emergency Situations
We understand that life circumstances change. Medical emergencies or significant life events are considered on a case-by-case basis with appropriate documentation.
Non-Refundable Items
Certain services and products cannot be refunded due to their nature or industry regulations. Please review these exceptions carefully.
Questions About Our Refund Policy?
Our team is here to help clarify any questions about refunds or discuss your specific situation.